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Original Post
Father passed away in June 2013 contacted Macy's to wait the late fee and interest while I paid off the balance. They agreed. Each month since they tack on additional fees and now sent us to collections. No fees waived. Called again tonight but unable to assist. Advise to call the "Death Dept" who is now closed and they can help. Already spoke with this department 3 times and no help. Closed the account, and they have sent us to collections. Manager refused to take my call. Horrible customer service.