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Original Post
We live in Ohio and go to the Arby's on Lynn Road in Rootstown. We have arrived both times on a Friday evening after a basketball game or a play around 9:45pm for a late sandwich and the hours on the door says that the inside hours on Friday are until 11:00pm and the drive thru is until 12:00. The open sign is luminated and all the lights are on inside but both times the doors have been locked. No one insight. So you go to the drive thru and you wait and wait for the "kids" to decide to answer the drive thru. This is very rude and very unprofessional. I will not be patronizing your restaurant again if this is the way you run your business.