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Worst service reps I have ever had to deal with. If there was a negative category they would get a F- for their inability to provide a resolution to the service complaints of the customer. Their job is to fix customer problems...instead their objective is to frustrate customers to the point they seek service elsewhere. The attitude that prevails... "not my problem - too bad for you." It's unbelievable that they are paid to be mindless script readers! Why have a customer service department if you do not intend to address customer service issues? Glad I found out before I invested any more money in these inferior quality products. Here's the solution DON'T BUY SAMSUNG PRODUCTS AND YOU WILL NOT HAVE TO DEAL WITH THESE IDIOTS! Facebook is a great way to alert other unsuspecting friends and family about this unethical and unscrupulous company...spread the word!!!