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Original Post
I have tried to cancel a reservation at your Toms River NJ location and was told that it can not be done because it was an early booking at a cheaper rate. My plans have changed due to hurricane Sandy and would like to have a refund. I spoke with a Nicole and a Charlene at this location as well as David at the 800 number and was told the exact same information. I can not believe that an organization of your size can not handle a refund on a cancellation a month in advance. I would understand it if it was much closer to the date however I am sure this is enough notice for the Holiday Inn to rebook a room. I would like to hear from someone other than the reservationists about this policy.