Doesn't follow policy, ridiculous fees.
The bank has a policy if your account is in the negative not more than $5.00 you will not be charged an overdraft fee. Apparently even though it's a policy, written in black and white, they do whatever they want and will charge the $20 overdraft fee anyway. I forgot about that account and they kept charging $4.99 for online statements! So done with the ridiculous fees, and not following policy.
