Sprint Flat Rock MI

I have never been so impressed with a Sprint store in all my years of having service with the company. I usually go in and deal with the Assistant Manager (Josh) because no matter what I come in for he is always more than enthusiastic to help me. I went in to have my phone looked at a few months after being purchased and he not only corrected the issue but took the time to sit down and show me which setting it was that had been altered and was causing my phone to have the problem. Its employees like Josh that keep me with this company.

This store was amazing! I went in there not having a clue on where I lost my phone, they helped me track it and then i found it. My son upgraded his phone the same day and was very happy with the service and the hospitality. Best Sprint store!

I purchased a new Iphone 4S for $200, which was what the manager offered me when my EVO 3D screen died and could not be repaired. He then told me to go to the Apple store to purchase the $100 protection plan. After going to the Apple store I not only found out I was sold an Iphone 4 instead of a 4S, but I was also told I could not purchase the protection plan on this phone because it was a used phone and not a new phone like I was told. I went back to Sprint to talk to them about this and they refused to do anything for me and actually went as far as telling me to leave.

I have never been so disappointed with a store in my life. I purchased a Samsung Galaxy Note 2 (a $600 phone) from this location on 11/21/12 and paid an extra 10 bucks to have it sent to me overnight. Seven full days later and I still do not have my phone. I have had to go into the store several times this week and have spent countless hours with them over the phone. I once waited a full 35mins on hold with their staff before speaking to a single person. They now believe that my phone was either lost in the mail or was stolen on my front porch. I tried to get them to track my order to see where it was and told me they "lost the tracking number" and are going to "give me another phone out of pocket." I have been going this location for over a few years now and have had fairly good service in the past. With that being said, I am utterly amazed by how badly this purchase has gone so far. Hopefully they can get the second phone to me within a couple days.