146 Reviews For T-Mobile

Very profecional. I allways go to this store for the good services they provie. Thank you t-mobil. I'm waiting for the samsung s4.

I've been going to tmobile stores for years. This was the best experience I've ever had. I lost my phone and they helped me get a new phone and recover my phone numbers from a backup I didnt know inhad online.

This is one of the worst tmobile location the accociates are rude and the are always lines to the door. I seen people walk out because there tired of waiting. I wont go there again.

I called over the phone and asked what time they closed they said at 9 I arrived about 8 pm and they were closed so retarded I hope this store gets closed lazy people these days I swear

As soon as I heard that T-Mobile offered the iPhone 5 I RAN AWAY from Sprint as fast as I could. I have always been a T-Mobile customer and going to Sprint was a big mistake. I ended up dealing with two young ladies in this store who were a joy to deal with. As I expected nothing but excellent, wonderful customer service. I would highly recommend this store!

Very good

Service from two of the reps was really terrible. Seemed like they didn't want to be there or help anyone. Strongly recommend you go to another store. I am.

I was in this location a few weeks ago. The sales people were too busy playing on their phones to pay attention to the customer. And when they finally got around to acknowledging me, they kept answering their phones, while talking or attempting to talk to me about my phone issue. Very unprofessional! At any rate, about to lose Tmobile, their plans suck!

We walked in, wanting a 5-line family plan, and initially we got someone's attention. She explained the plans, what we could get etc, then sent us over to a desk on the other side. Then, she gathered up every employee in the store to explain to the non-Spanish speaking employees how dirty phrases in Spanish worked. For a long time.

I finally snagged the attention of an employee, just so I could explain I needed some phones and someone to sell them to me, and it turns out This Was the Manager of the store. Talk about lack of customer service. Unbelievable.

We couldn't get the phones in the colors (B&W being the only options) we wanted and there were 'out' of any sort of protective product for the models we wanted. The system was so slow it took another 35 minutes just to get things set up, and this was after we paid more than $1200 in cash just to walk out of there.

We never did see the manager again, she apparently figured she set us loose right after talking to us.

I bought an unlocked phone and took it the store to get it activated. They told me the $35 activation fee would be waived on my first bill. Well it wasn't. I emailed them band they told me the credit would show up on my next bill. Never did. I know its only $35 but still annoying.

Just received my phone the weekend of Easter. The service I receive excellent. All my questions were answered to help me make the right decision. I've been with tmobile for almost 10years n I have never received EXCELLENT service like I have received from Sawmill store. I will definitely will be recommanding my friends that have tmobile to them.

I simply had to get this phone for my daughter. She had been waiting a long time for T-mobile to have it. This particular location is the only one I will go to, because of the awesome service, from the great leader and manager in charge Richard, to the wonderful associates i.e. Paul they did all they could to make sure we got our phone. There were glitches that had to be solved but they did so with a smile.

I had to get this phone for my daughter! She had been waiting a very long time for T-mobile to have them. This particular location is AMAZING, there were small glitches, but were resolved with a smile. The manager Richard is simply the type of manager you wish you could encounter at every store you shop at. Furthermore, his employees, i.e. Paul worked very well under pressure, and also with a smile. I guess it's safe to say they learn from their leader.

I am on the monthly pay as you go plan and I cannot use this service in Southern NJ. C/S has told me that if I upgrade to a yearly contract tat my coverage will improve. I can't even make a call sitting in my office in my house. A 1 year contract will fix that. Can't undertand what I am paying for. About to return to AT&T as theirservice was much better , but pricey.

These guys are very helpful. They are direct T-Mobile wholesellers that have phones cheaper than other stores. All the new stuff and they fix phones. I like this store.

This location was very welcoming, and asked me what I needed to do rather than going right into there sales pitch. I''ll recomened tmobile to family and friends!!! $$$!!!

I went in back on November 2012 to get a new phone since I was due for an upgrade, I was told I had $600 towards my upgrade and was happy to get a new phone, due to not having a new one with them in over 3 years. Few months later I find out that I am being charged an extra $20 a month for payment towards the price of the phone, $20 for the internet, wasn't aware or notified or even asked by Christine if I would accept these conditions. She told me $180 out the door for the new phone with my upgrade. I finally called Tmobile and down graded to $10 a month for internet, but if I was aware of the $20 a month for the phone I would have baught the phone cheaper off craigslist slightly used for half the price. Don't call it an upgrade for one and two TELL YOUR CUSTOMERS EVERYTHING THAT WILL BE CHANGING ON THEIR PLAN!!! Don't sceam them into it.

Extremely bad customer service. I parked the car in front of store at 7.55 PM (3/26/13). The clerk guy ran and locked the door right in front of my face. And pretended not to see us at the door.

Great customer service T-Mobile. Rudeness and lack of concern to customers right in front of your store doors !!!

This pathetic attitude of badly trained (low paid) clerks speaks volumes of the store customer service

Y'all should only buy your phones from this T-mobile location. They know what they're talking about, the customer service is excellent, I have made this my permanent T-mobile destination for any of my needs. I feel like a part of the family more thn a customer when i come in, i had a great experience with this sales team and look forward to doing more business with these individuals

They have a good costumer service.

I came into the store upset with t-mobile completely actually gave the manager an attitude and yet she still had the patience to answer all of my questions, solve my problems, and also refer me to a much greater plan to save money! She is excellent. My overall review on this particular store is I will absolutely do business in the american telecomunications t-mobile on ninth ave. Great job paula. Hope you see this !

friendly, helpful and relaxed. I did not feel like these people were trying to con me into buying things I did not need or convince me to pay and arm and a leg for stupid things I didn't even go in to the store about. Great service.

they were not very polite

This location of T-Moblie has the worse in-store customer service in Charlotte. I recommend they close or replace all the staff in the store. I am a old SunCom now T-moblie customer for almost 8years. The trunover rate in this store is terrible. The last time a made a payment in this store, the lady how took my 85.00 payment was very rude. Especailly when I inquired about gettin my payment plan reduced. The manager was not help either. So I contacted the headquarters in Orgeon or Washington state. They worked with me very much, and talked me out of going to Verizon. As a former customer service manager, i suggest more training or an immedaite dismissal from servcie. Or lack of service. Thanks Caldwell

Stay away from this place!!! My phone bill is $50 higher than what I was told when I renewed my contract. Store manager offers savings on the plans with his own AAA membership and sure enough its very easy to get lured in. Customer service is absolutely ignorant just as the people at this store. I've been a t-mobile customer for 13 years but I'm done with them after this experience. They are stealing money from hard working people, just hope there's karma!!

I was told I had a free upgrade coming on a second phone, then oops..not for 4 months! They already had rung up the charges on my credit card. Now they are telling me I can't even get a rebate that they promised me for the first phone I purchased. The reception in Florida is TERRIBLE... I had to get a new 4G phone here so I could talk to my family. Can't wait till my contract runs out..... they are SO gone!!!

We absolutely love T-Mobile. Especially the north Division location. I switched from sprint. Because the customer service is terrible and T- Mobile stepped up to the plate professionally & courteously! We are happy happy happy, with our service.

I had many issues with my bill and gloria helped me lower it and helped me set up my new phone.she also told me about how I could get a discount for where I work. No has ever told me about that!! She was very nice and knowledge about the phone. I went in there ready to cancel but she saved my business. Excellent customer service.

I recently went to this location to seek help for my new phone that I purchased in Delaware. I needed my contacts and information transferred to my new phone. The staff at the Delaware location were completely unhelpful. I had read some negative reviews about this location but figured I would give it a try. The person that helped was fantastic! He really knows how to provide the customer service that keeps loyal customers. He was friendly, helpful and informative. He even offered to send me some cool music for my new phone. I have been a T-Mobile customer since 2000 but my experience in Delaware had me considering switching carriers. My experience at this location completely changed my mind. Thank you DL! I am sticking with T-Mobile.

I called the store to get the hours. The employee answered "what do you want them to be?", which I thought was unprofessional. When we got to the store, they didn't even carry t-mobile! So don't go there if t-mobile is what you are looking for. Ps. I only gave it 1 star because it wouldn't let me post it with the minus

I had very bad experience. I activated two lines. Both times, They provided me two different phone whichever we are demanding they are providing that phone but Refurbish and saying to pay advance some money which we will pay after 3-6 months but after that they are not sending money and whenever we are going to store and ask about money. They said, I already put on system. you will get very soon which we will neaver get.

Just wanted to express my complete gratitude for the great experience I had at this T mobile Location. Sergio Muralles the manager was very helpful and knowledgeable and I truly do appreciate everything the did.

Every guy in their was sitting down talking to their girl friends and talking to each other very ghetto, texting and nearly helping someone, some of them should work for a factory, all they know is hot to install and not prepare a phone for you, the girls actually do a lot and help you out, even a customer with an attitude those ladies treat them right, I've seen this certain guy laugh at someone face because he wanted to return some product and said oh well I can't change it!!! Some changes better be done here, for this reason I want to switch my provider

Very helpful - they helped me switch over from AT&T. My bills are much cheaper, and service just as good, if not better!! I have an iphone, and it works great on T Mobile network.

This place deserves no stars! I bought a tablet here and they gave me a voice/phone plan! It was ridiculous! Nobody there knows what they're doing! Nobody there is qualified! They didn't even know how to print me a receipt! I wouldn't recommend this T-mobile store to anyone! Horrible!

Out of all the TMobile stores in the area, this is the one to go to. Store Mgr Kellee Cole was friendly, professional and patient answering my questions and helping me migrate to my new phone.

Have very good deals & offers

They solved many of my problems by going beyond their limits and they have the best team they can ever get.

Very good people, With very good service.

I had a real issue, and i was flying out the next day and the young, handsome gentleman that was "helping" me actually kept telling me "i dont know" and wouldnt find the solution to my problem. He told me to call customer service myself. He was pushing me out the door to help the young female behind me. He could have let someone else help me, but no. The situation was a lot worse than this, but i have never had good experiences with this store or the one by walmart. Im with verizon now, my bill is cheaper and the people are much more friendly! Oh and i have service at the hospial.

Warning: Anyone who has T-Mobile in the Waxahachie area stay out of this store! I have had bad experiences the last two times i visited. The first time i went in to add two lines to my account and told the sales clerk that the two new phones werefor my wife and I and that i wanted our numbers tied to them. She proceeded to ring everything up and activate the phones and AFTER i had paid 800.00 she told me that my wife and i would have new numbers and that our existing numbers would go to the new phones. So after me having my number for 5 years and my wife having her number for over 10 years we were going to have to inform everyone we knew that our numbers were changing and that our other two numbers were still active but belonged to someone totally different now. How much sense does that make? I the lady would have just told e this before she processed the transaction it would not have been a problem. So needless to say we canceled that whole deal and i was finally refunded my money about 3 days later. The next time i went to the store i had bought the two phones outright that i originally wanted from the previous visit. My wife was ready to transfer her old phone over but the newer phone requires a micro sim card. I went into the store and requested a micro sim and asked if i could have her call in and activate it later since she was working late. The clerk said that he would have to activate it before it leaves the store. I told him nevermind and that i would just have my wife come back in when she is ready to activate it. As i was walking out the door a second clerk asked me if i wanted my new sim card. I was surprised and asked if she was able to do it without activating it. She said that she had activated it. I proceeded to explain once again to both of them that my wife was at work and that she needed her phone (which was now deactivated) for the rest of the day. They both stated that they did not hear me say that before. So I rushed from Waxahachie to Carrollton to take my wife's new phone to her so she would be able to get calls from clients (she's a hairdresser and uses her phone for business). Long story short: If these people would listen to their customers, none of this would have happened. The associates in this store have some of the worst customer service skills i have ever seen. I'm sure I'm not the only customer who has had issues with these people.

The people here were so not helpful when I went in to switch phones. I was asking about options I had for internet and the girl there replyed in a pretty snotty way. They don't push you to buy anyhting which is nice, but they don't extend themselves to help you. My new phone didn't end up getting activated so I'm going elsewhere.

These people lie about rate plans being cheaper just to sell phone! Shame on them! Never going back to this store in my life!

Great helpful, competent, and friendly staff. There advice worked. They go the extra mile. Inviting store. Compared to the poor performance of other carriers a different world. Coverage is better than expected, the t-mobile plan the most bang you can get for your bucks.

Went to t-mobile in Centerville and was helped by the manager and he was superb. Highly recommend this location.

This store sold me a defective phone that got hot from normal usage. The representatives refused to exchange the phone after only two days! The staff are rude and discourteous.