We had reservation to start setup at 11:00 and our Christmas Party to start at 12:00. They did not show up to unlock the door. The only number we had rang inside the building with no one to answer. After finally contact was made no one showed up until 1:00. The party was only to last til 3:00. This was a dinner with people coming and going at different time. There is no way of knowing how many people that came early was willing to return. Servicewas better last year, Not pleased at all this year.