Bad Business/Customer Service
I went to a Circle Kin August and went through their car wash, Brea Car Wash. I paid $12 for the car wash. As I was writing for my turn to go through the wash a man asked me if I wanted to get 2 months for $29.99. He said I'd get my $12 credited to the $29.99. When he brought me my credit card back with the receipt it was for the full $29.99. I questioned him, but he said he was wrong and couldn't credit my receipt. This took so much time, I didn't want to get him in trouble, I was now running late so I signed my receipt, not having time to dispute the $12.
I'm currently disabled, unable to drive, and so noticed a credit card charge for $29.99 from Brea Car Wash. I looked back and had charges for October and November as well. I called Brea Car Wash and was told that I had signed a recurring debit authorization. Despite not having used service for the October-December (I've paid for other car washes during that time period which easily proves I had no idea of the recurring debit) or being told I was signing anything other than a credit card receipt, my money is not being refunded.
The employee told me her "boss" has told her not to refund any money.
Why is Circle K affiliated with an owner that is so desperate that he has to literally take food off the table (that money would have bought) off unsuspecting, trusting people in order to make a profit, who is so unconcerned about customer service that despite my clearly not knowing it was a recurring debit, refuses to refund my money?
