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I had a awesome experience I switched from u.s cellular due to them going out of business so I had a opportunity to switch to switch esly helped me it took 15 mins to port my number I walked out of there with goid expetations and was satisfied john was awesome to esly had a absolute customer service skills she really educated me on there service and she didn't give up I really thought sprint wasn't good but esly convinced me the reasons that sprint was a good choice on top of they bought back my phone and I didn't loose out the were awesome