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I have been a member for over 25 years. Recently I have noticed that when I try to get a same day appointment with a doctor I am told there are no doctors available for that day or for the next day and that we should go to the ER. I pay $1400+ per month so that I can see a doctor. I do not want to be sent to the ER where it will take 6 hours and cost another 500 to 1000 dollars for an urgent care issue that is not an emergency.\ In addition, I contacted customer service to find out if there was a place that had costs of procedures that I could review prior to having a procedure done and was told "No, we don't have anything like that" Later I spoke with another agent who said I can just go to kp.org / treatment estimates. It would be nice to get the right answer the first time. (the second person was helpful though...)