Report abuse on a Kaiser Permanente Customer Service Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
I have experienced repeated problems with perscription refills.when my primary care doctor is out of the office.Kaiser does not have system that works,if your doctor is out, the refill will not be approved until he returns.This means that you will run out and your chain of medication will be broken.The lack of a proper system, means that the much advertised mail order system is useless,the lead time prevents timely delivery, that means several hours driving to Kaiser to pickup the late prescription .Did I mention that you had run out of medication while this method obtaining these meds. This is a common problem that I have heard mentioned by several people, in a class that I attended at Kaiser and still has not been corrected.