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I received an email saying that there was a problem processing my credit card for an online order. I called customer service and was first told that the problem was not with my credit card, but with the stores own gift card. I called 3 times. Each time I was told that they could not figure out what the problem was, but that they would speak with the gift card supervisor (who would email me and ship my order). Finally, the 3rd time I was told my order had been canceled. Apparently, they could not ship the 2 small pillows I had ordered within 60 days. I was never contacted by anyone as I was always promised. The people on the phone never had any power, but always had to check with someone else (who was never available). After all 3 phone calls and an email to customer service, I have still not been refunded the money that they owe me for my gift card (after 22 days). Essentially they stole $20 from me and do not care at all about the trouble they have caused.

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