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Original Post
Signed up for the text promo code for a free rental, began to hear bad reviews regarding the offer so I stopped using it but didn't cancel. Used it recently and was charged anyway for a rental. Called Redbox who said the promo code was unused (heard this line twice last year) and they would reverse the charge after offering free rentals (Yes, they lowered the resolution offer) while they tried to make me feel like a schmuck for calling in the first place. I canceled the free rental text as the service is far from free.