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Original Post
I contacted Red box because I had a few issues using the machine at Walmart. 1) The movies would not come out the first time because of a systemic issue with the machine. 2) I was charged twice according to my bank account and 3) the blue ray disks would not play in my blue ray machine. I had to wait a few minutes to speak with someone but when I did the Customer Service rep Natalie was helpful. I did not have a problem, she pulled up my account, assured me that I will not be charged double and gave me promotional codes for new movies. I guess I will have to wait and see how this turns out but until then I will remain positive about my encounter.