Pandora Jewelry Customer Service

I rec'd my FIRST Pandora bracelet from my husband who bid and won the bracelet at a fundraising event. It is too small. When I called customer service, they directed me to the Pandora store in our area. The sales representative was so kind and easy to work with. Additionally, the consumer affairs representative at Pandora let me know that if I had any difficulty, to call them back and they would find solution. Wow! I am thrilled and look forward to purchasing many charms and bracelets in the future!

Dear Manager,

Last night I tried to exchange a Pandora charm I received as a gift. The charm was originally purchased on 5/9/13. However, I just received it yesterday. Unfortunately, I already had the same exact charm. I was told that I could not exchange it because exchanges can only be made within 30 days. However, again, it was purchased as a gift and I just received it. I have purchased 5 pandora bracelets for family members over the past 2 yrs. I have purchased hundreds of charms for my family and friends and have spent thousands of dollars in the Pandora store yet I cannot exchange 1 charm???????????? I really do NOT understand that at all!!!!!!!!!!!!!! I am completely dissatisfied and will NEVER purchase another Pandora charm or bracelet again if this is the kind of customer service that is condoned. The charm is not a year old it is less than 60 days and one cannot exchange it for a another charm??? I would gladly have paid any difference between that charm and the one I wanted to purchase but again I was told it was more than 30 days so there is "nothing that can be done."