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I am a first time Verizon customer and have had nothing but issues since I got my service. I would have dropped Verizon a long time ago had it not been for their awesome customer service. Every time I call I reach a HUMAN rather than the silly automated messages, and I receive the same level of service in my local Verizon store. They worked to resolve my issues....however it has not helped. But based on a customer service level, the company is wonderful!