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Below is a letter which I just sent to the General Manager at Gregg Orr Toyota in Searcy, Arkansas, regarding a problem that we had recently. Since 1986, we have driven nothing but Toyotas and have been completely satisfied with their performance. I hate to have this spoil the great Toyota reputation.

October 4, 2012

Mr. Wesley Thomas, You may recall our conversation last Friday in your office regarding my 1994 Toyota Camry LE. In this discussion, I informed you that on August 21st, I brought this car to the Service Dept. for a tune-up and oil change and to check on a gasoline odor in its fuel line. Until this date, this car had never had a single problem, and the only expenses that we ever had with it were the standard oil changes, new tires, new batteries, etc., but after the work was done on the 21st, the car developed a great difficulty in cranking. The engine had to be turned over at least 5 to 6 times each time I tried to start to car. On September the 27th, while at my local bank and post office, the car almost didn't start, and I was afraid that I was not going to get home. Once I did get home, I immediately called the Service Dept. at Gregg Orr Toyota and explained the trouble and made an appointment to have the car looked at on Friday the 28th. After arriving for my appointment at 9 A.M., I spoke with you and your Service Manager about the problem, and explained that all that I wanted was to have it back like it was before it was tuned-up on the 21st of August. In its 18 years with us, it had always cranked the first time the engine was turned over.

On September the 28th, the Service Manager and a mechanic worked with the car for about an hour-and-a-half trying to locate the trouble. I left about 10:30 feeling good about the problem, but the next day, I had the same trouble starting the car ..... except the problem was even worse than ever. I dealt with the problem for the next several days, but on Tuesday October 2, I crossed my fingers and luckily made it to another dealership and traded in the car for a new one.

We were not ready at this time to buy a new car, but we had no choice. Now, whenever we go somewhere, we know that our new car will start like it should and we will make it home.

Whatever was done to our car on August the 21st, ruined a GREAT car that had given us 18 years of care-free driving ----- and this is so sad !!!

Walter M. Hunter Fairfield Bay, Arkansas