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On April 16, 2013, my husband decided to switch over our phone services to Tmobile to save money. He called to the number that was given on line to make the change. He told the rep, that we already had Iphones, so she said okay, all we would have to do is order sim cards from her for 10 dollars a piece, take them in to one of the stores and let them install them.While processing the order for the sim cards and the new lines,she mentioned to my husband that they had a special for the new Iphone 5 for 99.00 dollars, my husband was like okay what would he have to do to get them, she preceeded to say that a credit check was needed and we will see from there, so the credit check went through, she quotes us 99.00 for each phone and 20 a month for 24 months for the phones, so he was like okay. so he started to set everything up and then she tells my husband that instead of sending us the sim cards for the iphone 4,she would just send them for the 5 instead and that we can take them in to the store and just pick up the Iphone 5's in the store.So my husband specificaly asked her can it be done like that.She said yes and that she would call the store nearest to us and set it all up. While he was checking out she said that the sim cards would be shipped out the next day which was april 17,2013 and be delivered on the 18th of April.Two days pass no sim cards. So my husband became a little worried and decided to just go to the store she set us up with and check on our phones. when arrived to the store, they had not a clue what we were talking about, she never called and we never received the sim cards, so we called back to cuztomer service on the 20th, 21st, 22nd and no one resolved our problem, no one offered to even help. All we got was excuses and one rep blaming the other reps for not knowing what they were doing.So the ignornce of your customer service rep, cause a huge inconvience for me and my family. Not only we dont have Phones, we gave up our unlimited servive with our previous provider and had our service discontinued because we were under the impression that we would have new phones on the 18th.So after 6 days of phones calls to the unprofessional staff at Tmobile, we decided to cancel the contract since no one wanted to help.So, i was told I cant a refund until the bill goes out and it reads 0 usage and then it will be credited. so i have phones service with with Tmobile with no phones and 3 Iphones with a company that i gave up with no service.

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