Report abuse on a Spirit Halloween Customer Service Post
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My husband and I have spent thousands of dollars on animatronics and decorations at Spirit stores. Today my husband was accused of stealing (in front of my 7 year old) by a young manager who claimed that exchanging a broken item for a working item could not be done without a receipt. He told my husband he could have stolen it. We have had such good experiences with past purchases, no one checked the zombie baby doll in the box before it was taken home. This type of interaction was definitely inappropriate and seriously makes me doubt where I will spend my future thousands of dollars on Halloween decor. This young man who calls himself a manager at the Niagara Falls Blvd location in Burlington Plaza, Amherst, NY should be fired. This occurred at approximately 2:30 p.m. on 10/13.