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We stopped at the Shell @ 398 New Byhalia Road Collierville TN October 29,Collierville TN at 0515. After filling up our Ford Pickup, the pump would not shut off! At least a gallon of gas flowed down the side of the truck and onto the ground @ pump #3. After much manipulation of the handle my husband was able to get it to shut off. My husband went inside to tell the clerk of the incident and was told, "ya, we know, but they don't want to fix it". What a LACK of customer service! How lucky you are that we used our credit card and you were already going to be paid, no matter what kind of equipment and service you "don't" provide! Lucky Collierville residents! They get contaminated ground! Win win.