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I went to the Chicago ave & Austin location to file & the people that worked there were smoking while doing my taxes. They didn't tell me what they were doing, I was simply told to sign & when I did ask what was I signing she couldn't give me an answer. Also, I was told that they would only charge me $50 to do my taxes, yet they charged me $100 & gave me a flyer claiming that I get 50 dollars back immediately. The trick to it was I had to go to the north & austin ave location. So I went there immediately because the flyer says "Get $50 Now" but low & behold when Iade it up there they told me 24 to 48 hours. Not to mention that when I first walked in the employee's just looked at me with their what do you want faces, I didn't get a hello, how may I help you, nothing! So I waited an entire day before I went back to get my $50, just for her to tell me "the $50 man ain't here, you shoulda called before you came." All the while she's preparing a customers taxes & her phone is ringing loud & her ringtone was "you a hoe" by ludacris. And don't believe for a second that she tried to silince it. So I just call today, three days later because she said come back on Monday, and low & behold the girl that picked up said call back after 1pm & hung up. I urge people not to go here because it's ghetto, trashy, a scam, false advertisement etc.