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I searched for a Barnes & Noble Store in San francisco. I called the Fisfermen's Wharf Store number listed in B&N's web site. The number was disconnected!!!!!! I called the general Customer Service Line. It was easy to get thru but the autimated system was not able to give me nearby stores once I entered my zip code. What a waste of time! No wonder people go to Amazon! What a shame! I would like to see B&N to survive but how?