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Original Post
HORRIBLE is the word that can be used for customer service department at Pottery Barn. No manager will call you back, and the hold time is ridiculous. The Call center associates are condescending and are not able to make a decision. Empower them, if the manager is NOT available (which is every time you call) items are continually on back order. And they have no concept of what service is about. Should not be called customer service!