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OMG! I sent a secured message to PNC Bank directly from my online account only to be responded to and referenced by a totally different name. After I tell them that I did not view a deposit I had made she argued with me that I did. I told her then why did the email response from PNC themselves note that on occasion if THEY feel a need to view a check deposit (my deposit was CASH), that they can look at it but I pay the fee! I know it was only $3.00 but where does it end. You would think for all the confusion and the lack of personal attention, they would just want to make a customer happy and remove the fee, I had to end up before running my truck-driver mouth! Just a note....looking to make a change with my banking! Think I will head over to my local credit union!