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Original Post
I purchased the portrait CD come to find out the oh so rude representative failed to put the copyright release on the CD. So know I have photos that are basically useless. She was more worried about getting out of the studio for the rest of the night. I was originally scheduled to take my family pictures the next day but I was able to work around their schedule with my 4 children and husband to get them done. When we got to the studio they were already 2 hours behind schedule. so by the time it was our turn my children were restless and tired. we were scheduled for 7:30 p.m. we left the studio @ 10:30 p.m. I have been on the phone with customer service 3 times who claim its about a 5 min. wait and I have waited over an hour every time. Just TERRIBLE SERVICE. WOULD NEVER RECCOMEND THEM. They were once my favorite. Oh, and I never got my free 11x14 I guess I can chop it up as a loss. PISSED CUSTOMER is a understatement