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Took pictures at the blue springs picture me on Easter Sunday which seems to be the only studio left open in the kc area. Me and my husband was told our pictures would be back by the 11th of April. We were excited to pick the pictures up being that we had a new addition to our family and was ready to send pictures back home to the east coast. Well we arrived at the studio to find that it was CLOSED with a sign saying see walmart customer service for our pictures. We get to customer service along with other families to find that no ones pictures were there. Highly upset was i because i live all the way in grandview, mo and traveled to blue springs, mo (Google it) which is a nice stretch. The nice young ladies were very scared to tell us that they do not have our pictures. I feel like picture me shouldn't have someone else doing their dirty work. A courtesy call to your loyal customers would of been nice. So we were told to come back tomorrow and they should be there. Called customer service and no answer so again we traveled to get no pictures now it's Friday the 12th of April 2013 and have to wait til Monday to speak with someone from picture me customer service. I'm really upset and pissed my family have been dealing with these studios since 2009 when we had our first child and never have we had an issue like this.