Report Abuse
Report abuse on a Papa John's Pizza Customer Service Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
Original Post
My husband and I have always preferred Papa John's pizza but after the experience and treatment, we received at the location in Onteonta, AL, we will not be back. Not only was our order incorrect but when we tried to resolve with location personnel we were treated rudely and even cursed at. I then contacted customer service and explained the issue in depth and was told I would be receiving a call from the customer service supervisor very promptly. This was 6 days ago and neither I nor my husband have been contacted! I have been in customer service for 30 yrs...and charged with handling dissatisfied customers...I would neverhave waited even one day to address and resolve a complaint of such seriousness. Maybe Papa John's advocates their employees cussing their customers...I for one am shocked and very disappointed in the lack of resolution.