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I have had several bad experiences with Olan mills in the last few years and this last one tops the cake for me. I will never use Olan mills again. To be frank, Olan mills is a JOKE! I made an appointment with a studio inside a kmart and when I arrived there were several people waiting and I stood at the counter for over half an hour before the pathetic excuse for a photographer finally acknowledged I was there. She rudely informed me that she had 2 showings and another shoot before she would get to me and that "she was it" the only one working.. It takes a lot of effort to get 2 little boys ready for pictures and as anyone with small children knows, they can get very impatient when they have to wait in a store for hours on end with nothing to do! The family that was ahead of me still waiting on their shoot, had enough and just left and I don't blame them! I walked the store countless times with my kids trying to keep them happy and entertained. I was there a total of 3 hours just to get pictures of my kids! The so called photographer was very unprofessional, and didn't know how to handle children.. My kids didn't respond well to her mainly bc she kept fussing at them to cooperate!! She was rude, and was more worried about my oldest child putting his arms where she thought they should be than snapping photos and I was outraged at the way she spoke to him! I wasn't happy with any of the pictures that she took and decided I was going to only use my coupon and leave and NEVER use Olan mills again. The worst photo shoot experience EVER!