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Original Post
On April 21 I visited store # 3478 to have a roll of pictures processed. I was provided a production receipt # 039491 and pick up time of 5:06 pm. After I was provided with the production receipt by the teller a co-worker walked up to the teller who was working in the photo lab. The co-worker was heard by me telling the photo lab tech, " they made a mistake scheduling us to work together will never get anything done". After hearing that comment I said, "do not let that affect my pictures".
I returned at 5:00pm and was greeted by a young female who was nice enough to attend me. She told me she could not develop my pictures because there was something wring with the light in the machine. She made a call to see when the tech would return from his lunch break. One hour later I was still waiting. I heard her comment to the store manager that he was very late returning from his lunch break. I needed to get this film develop today for my daughter. I lost time and confidence in the name CVS.
Take the time to speak to your employees about customer service. You lost a customer today.