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On Halloween I got a call from Wal-Mart letting me know to pick up my children’s eye glasses, I was already in Baytown in school so I went to pick them up I parked in front of the garden center in the first row ,I was in Wal-Mart about 20 minutes got to my car and the turn key and it would not turn on , I walked back into Wal-Mart automotive and asked if they could help me check if it was the battery that was dead if I needed a jumpstart and the lady behind counter said no I begged please I am in the Wal-Mart parking lot the 2nd row in front of garden of the center than she says no we are not allowed to go out there you would have to bring your car back here I said I would if I could but its dead it won’t start if it is the battery then I’ll buy one from here if my warranty is expired at auto zone she told me no I am sorry we cannot help you sorry. As I was heading out a man that was next to her heard my dilemma and waited till she left and fallowed me as I got away from automotive he said ill check to see if it’s your battery I told him thank you and repeated if it is my battery and the warranty is expired with auto zone ill buy one from here and I thanked him again ,it was the battery and I called Auto zone in Baytown talked to a women and asked her to look up my info the battery was under warranty I asked her is there any way that I can have someone bring me a new battery I am at Wal-Mart parking lot across the main street is auto zone please . she said well we are not so post to do that but I’ll ask my manager and call you back, I stated please call me so I know what to do because I am stuck here and my children are getting off the bus and are going to be home alone and my husband is out of town. In about 10 minutes she called and said her manager would bring one and come help me and he did I am so thankful that they were able to help me I have told my friends what Auto zone did for me. They say that is excellent customer service and that would not happen in a big city just a small town that is why we moved here, and I agree. Thank you Auto zone your life customer Norma B. Smith