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The customer service center handling NYTimes digital and paper subscriptions is terrible. The pricing makes no sense (for example, I was allowed to pay with PayPal and then when renewing the digital subscription had to use a credit card. A temporary subscription was continued at a rate double the original, and I've been trying for 3 days to reach someone to assist me. Finally was able to get overcharged subscription closed but cannot reach a supervisor to get credit for the unauthorized months. This system is like ordering from some fly-by-night diet pill provider instead of a respected news organization!