New York Times Customer Service

New York Times Customer Service Phone Number

Phone Number:1 (800) 698-4637

Shortcut: N/A - Edit

Average Customer Rating

Score 1.4
Website: New York Times Website

New York Times Customer Service Hours

N/A - Edit

Reviews For New York Times Customer Service (6)

Bad everything

Bad service, no action, impossible to get through = no paper.

-by (Dec. 1, 2015)

NYTimes Delvery- Don't waste your money

Negative 5 stars- buy your own paper or stick w online. Most dysfunctional operation- virtually no customer service

-by (May. 24, 2015)

Horrible Service Contractor

The NYT needs to fire the subcontractor doing its customer service. My online billing got interrupted numerous times, so I went to paper billing. They send a bill 14 days after the billing date (i.e. about 10 days after it arrives). The result is even though I pay promptly, each bill demands payment for two months, since the last payment is never received on time. When I called the contractor (AEAC) to demand a normal 30 day billing cycle, several supervisory level people told me there is no way that they would make the slightest adjustment.

-by (Oct. 17, 2014)

New York Times customer service for subscriptions

The customer service center handling NYTimes digital and paper subscriptions is terrible. The pricing makes no sense (for example, I was allowed to pay with PayPal and then when renewing the digital subscription had to use a credit card. A temporary subscription was continued at a rate double the original, and I've been trying for 3 days to reach someone to assist me. Finally was able to get overcharged subscription closed but cannot reach a supervisor to get credit for the unauthorized months. This system is like ordering from some fly-by-night diet pill provider instead of a respected news organization!

-by (Jan. 9, 2014)

Sick of NY Times delivery driver waking me up at 5AM

I'm in Wisconsin. My neighbor gets NY Times delivered daily. The driver shows up at 5AM in a car without a muffler and slams his car door then guns the engine when he leaves -- WAKING ME UP AT 5 AM. The interruption of my sleep is making me very cranky. Called and rep promised to send email to dispatcher to get it fixed. Better happen!!!

-by (Sep. 21, 2013)

Sick of NY Times delivery problems

I'm in Wisconsin and subscribe to seven days a week delivery of the Times. On four occasions in the last seven weeks our Sunday paper was not delivered. When I call the Times circulation desk, they are very apologetic and tell me it will delivered later in the day . . . which does not happen.

Evidently the NY office emails their contractor here, telling him/her that the paper was not delivered . . . but the contractpr must not read the emails.

The Times needs to get control of their contractors and have them do what they are paid to do.

-by (Oct. 28, 2012)