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Original Post
It took me 1.5 years 12 emails, and 10 calls to get a duplicate charge removed from my credit card. The biggest problem with Macy's customer service and dispute department is, all of the agents are NOT native English speakers. No telling where this America Co. has outsourced their call center. It's just infuriating to have to deal with people with heavy accents that don't thoroughly understand what you are saying!