Report Abuse
Report abuse on a Loreal Customer Service Post
If you believe that the comment below should be taken off Forlocations.com please complete the form. We do not tolerate profanity, personal attacks and other malicious posts. We appreciate your help.
Original Post
I had an issue where the Casting Creme Gloss was named "auburn", yet it turned my hair almost black, a dark, gothic purple. I sent them an email asking them to reconsider the colours because purple and auburn are not the same (researching online made me realise I was not the only one with this complaint). Two weeks ago the email was sent, and I have only received an automated email and no reply since. Terrible customer service and I will be telling people not to buy their products: if something goes wrong you are likely to be ignored.