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We are trying to get our ATT digital UVerse converted back to a land line. We have waited for a technician to be a "no show" for over two days. We have been escalated to multiple supervisors. No one will give anything but their first name. No one will take responsibility. I am on hold for 15-20 minutes at a time, to transfer to yet another person, who makes me repeat the whole story over and over again. They act like they are all in India. This is terrible. I will never go back to AT&T for this reason.