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Original Post
Being a fan of Blizzard Enterteintment, I feel very frustrated every time I have to call their customer service department. Every time I call, if I select the english part of the automated message, when time comes to reach a rep. the Q is full and tells me to call back later, I also notice that they have reduced the hours you can actually call. I lucky I speak 2 languages, and evn so, when I choose to go through the menus in spanish, and time to reach a rep comes, the Q says wait time is X minutes, but you end up waiting triple that. I feel sorry for those that cant reach reps on the english side of the phone system. They need to improved this to keep good relations with their customers.