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Original Post
Jo-Ann Fabrics Customer Service is a misnomer, since they specialize in not caring about the customers. I have phoned, my daughter has phoned, and yet they don't care about the bad experience we had at their store. They just say "the matter has been handled". NO, it was not handled well. It was handled badly. There has to be someone high on the Corp. ladder that cares about Jo-anns customers.