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Original Post
You have lost a long-time customer. It started with the previous CEO strategy. I gave it another chance yesterday looking for sheets and blankets. Wow! was absolutely stunned. No designer sheets, and a few quilts. Hardly any bedspreads, comforters. Then to have to meander through towels and shower curtains within the narrow sheet aisles. To top it off, had to walk 3/4 into the store before reaching a customer service checkout. I did not purchase a thing. Went right to Macy's - wonderful selection - percentages off coupons - and spent over $1,000. A friend said she thought JCP would not be around in another year or two. I agree.