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Original Post

I have ordered Nexus phone from Google. They did not ship it in time. I have called service, but they had no idea what happens with my order, and promised to investigate to involve "Shipping specialist". 48 hours later nobody contacted me. I called support again, they still had no idea, and promise to involve " the highest level of shiping specialist". Well, I still wait for this specialist.

I wonder, how Google succeded to create such useless customer support service ?

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