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Original Post
I have been trying for days to resolve a simple issue. The concave track point on my keyboard fell off and I have been trying to get a replacement for it. Numerous emails, an online chat and a few phone calls has convinced me that no one knows what they are doing. The advice differs. The only thing that is the same is that the item is not available, I send feedback and an email tells me where to go for help. I was told I could buy a keyboard for $90 then told none are available. I am so disappointed with Dell's Customer Service.