horrible customer service
AFTER taking the order and AFTER a delivery confirmation 5 hours later, this store called the next day and refused to deliver funeral flowers unless I paid them an ADDITIONAL delivery fee (in addition to what was already charged on my credit card)--seriously. Seriously--how do you refuse to deliver when you've already sent a delivery confirmation (unless you are completely lying to the customer). Avoid this florist at all costs. The online customer service # then proceeded to hang-up on me twice.
