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During the past 3 weeks I have had two unsatisfying visits to the Santa Monica Store.
First complaint is the lack of the sitting area for lectures. It was great to sit and learn. Now they are just in confined workshops.
Second, your staff are constantly talking with each other and it is almost embarassing to ask for help.
I have an I-Pad and I-Phone and had planned to get a Mac when a new computer becomes needed. The feel of the store was great before you moved to the new location. I do not like it and am not so sure that I will go to all Apple.
The stores are what make Apple unique. Santa Monica was great. It is now not too good!