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Yesterday 8/03/13, I shopped at the Colorado North Retail Center, 1070 Kelly Johnson Blvd,of Colorado Springs CO. I spent a total of $100.69 whiich was made up of a televion set, kitchen utensils, dishes, glassware and some stoneware. Upon loading my purchases in my car my shopping cart rolled off the curb and rolled over and as a result some dishes broke. the cashier employee was not authorized to refund or to permit replacement so the store manager was consulted requarding this problem and he would not allow or entertain replacement or a refund. It is obvious that such inflexibility Goodwill does NOT consider "CUSTOMER SATISFACTION" an important issue.Therefore as a doner /shopper purhaps it is time to switch to donate and shop elsewhere!!!