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This store had the worst customer service and the worst attitude I have ever experienced. I requested having my bracelet cleaned by the sales person and the manager. Sales person said no we might get busy!!! The manager said the cleaner leaks and she isn't going to deal with that during this busy holiday season come back after the new year and they will see!!! I spent almost $500 just today...but I have spent quite a lot of money and part of the Pandora experience is knowing you can have your bracelet cleaned. This was a disgrace. If I can find another vendor I am returning this for the way they handled me and treated me today. Terrible customer service!