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It's a given that Pandora does not care about who sells thier product. They have given the "rights" to this store in pembroke pines to sell thier product and they would not service the customer. I went in to exchange a bracelet that was given to me as a gift, as the bracelet was not purchased there they would not change and I requested to speak to the owner and he advised that ge did not have to change anything that was not purchased at his stores. He then went on to say that he would make an exception if I purchased something at his store. Why do I have to make a purchase at his store when he won't service me. I would never go back to any if his stores. Ladies do your research before u drop a dime in any of his stores all he cares about is taking your money and not servicing you.