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We just phoned the FedEx Cust. Serv. and spoke with a rep who helped us solve a puzzling issue of how to economically ship an antique cane fishing rod in a safe container. She also took the time to personally speak to our local FedEx office to find out if the container we wanted to use for shipping this fragile item would be acceptable to FedEx. (pvc tube) I regret not remembering her name, because I would like to personally thank her again for the very helpful and polite manner in which she helped us save a lot of time & money. This is why we appreciate FedEx!