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The branch manager is super nice however it's not enough people for the high volume of customers they get. When I got there there were no more cars left which defeat the purpose of having a reservations & you have 2 wait for a manager b4 keys can be given which most times he's on the phone. They make you wait a long time and keep asking you to try to make your upgrade to the next size. Then once you don't take the upgrade they say they have to wait until another branch brings a rental which makes your even longer. Worse enterprise ever never again will i return.