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Absolutely the worst customer service experience I have EVER experienced anywhere in my entire life. I called to complain about a billing issue,got a robot for the first 10 minutes, then was told by the robot they had a high call volume and had to wait another 10 minutes, then I finally got a rep who told me I was past due on my bill when I had in fact paid it online and hour ago. Then the person asked to verify my identity, gave her the last 4 digits of my SS number and she said it was incorrect!! I have the same SS number for 50 plus years and she said that's not the one on record! Can't stand the rude folks at Comcast and will try to terminate my service at Comcast as soon as possible. One other thing, they said to verify my identity I would have to go to one of their offices so they won't terminate my service until I prove who I am - all this calling them on MY COMCAST telephone line!!!!