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Original Post
I was very disappointed this morning when I had Comcast scheduled for an appointment between 8:00 AM and 10:00 AM. I scheduled the appointment on Thursday and called back last night to confirm that I was on their schedule. At 10:00 AM I called them and they said that they called and I did not answer. That is not true. I was home and did not receive any calls. They told me that dispatch would call me within one hour to re-schedule. Of course that did not happen. I called again and ask to speak to a customer service representative in Indianapolis. Well that is not possible either nor can they give me the telephone number for dispatch. So now I am again waiting for dispatch to call. As a business owner this type of service is not acceptable. There is absolutely no reason for anyone to give this type of service. For 170.00 a month I definitely expect more. Large businesses should not get away with such poor service.